Frequently Asked Questions

How do I find a product?

If you know the name of the product you're looking for, you can type it in the search box on the right top of any page. If not, you're welcome to browse using the drop down list per category.

When will I be charged for my order?

When placing your order, your credit card institution will give NZR Furniture a payment authorization (hold of funds on your account). If the items is available and ready to ship, the hold will be confirmed which means the transaction will be charged to your card within 2-3 business days. If an item is temporarily unavailable, you will be informed and will decide whether you'd like to cancel it or wait for it and your charge will be adjusted accordingly.


Where can I find details on returns and exchanges?

You can find out about our return policy here.