FAQs

Frequently Asked Questions

Find answers to common questions about shopping at NZR Furniture. If you need additional assistance, please contact our support team.

How do I find a product?

You can search for products in several ways:

  • Use the search box at the top of any page on nzrfurniture.com to search by product name or keyword
  • Browse by category using the navigation menu to explore our collections of sofas, beds, dining sets, and more
  • Filter products by room, style, or price to find exactly what you're looking for

When will I be charged for my order?

When you place an order, your credit card institution will authorize a hold of funds on your account. If the item is available and ready to ship, the hold will be confirmed and the transaction will be charged to your card within 2–3 business days.

If an item is temporarily unavailable, our team will contact you to discuss your options. You can choose to wait for the item to become available or cancel that portion of your order, and your charge will be adjusted accordingly.

What are your delivery timeframes?

Most orders are processed within 1–3 business days after payment confirmation. Delivery typically takes 3–10 business days for in-stock items, depending on your location and product availability.

We provide delivery throughout Houston Austin, San Antonio and their surrounding areas, as well as shipping to many locations across the United States. For more details, visit our Shipping & Delivery Policy.

Do you offer assembly or installation services?

Furniture deliveries typically include curbside or doorstep delivery by professional freight services. Assembly and installation services may vary depending on the item and delivery location. Please contact our support team for specific details about your order.

What is your return policy?

Due to the size and logistics involved with furniture delivery, returns are generally not accepted. However, we review exceptional cases on an individual basis. For complete details, please visit our Returns & Order Policy.

What if my item arrives damaged?

If your item arrives damaged, please contact us within 48 hours of delivery with photos of the damaged item, packaging, and shipping label. Our support team will work quickly to resolve the issue, which may include replacement parts, exchange, or another appropriate solution.

Do you offer a price match guarantee?

Yes! If you find a lower price from an online retailer on an identical, in-stock product, we'll match it. Learn more about our Price Match Guarantee and how to submit a request.

How can I contact customer support?

Our support team is here to help with any questions or concerns:

Phone: 832-554-7739
Email: info@nzrfurniture.com

We strive to respond to all inquiries promptly and ensure you have a positive experience with NZR Furniture.