At NZR Furniture, we strive to provide high-quality furniture at competitive prices. Because many of our products are shipped directly from warehouses and involve large freight delivery, most purchases are considered final once an order has been processed.
Once an order is placed and confirmed, it immediately enters processing with our suppliers and delivery partners. For this reason, cancellations or changes may not always be possible after an order has been confirmed.
Due to the size and logistics involved with furniture delivery, returns are generally not accepted. We encourage customers to carefully review product details, dimensions, and materials before placing an order to ensure the item fits their space and needs.
In rare circumstances and at the sole discretion of NZR Furniture, a return request may be reviewed. If a return is approved, the following may apply:
Approved returns must be confirmed in writing by our support team prior to arranging any return shipment.
If your item arrives damaged or defective, please contact us within 48 hours of delivery with photos of the issue and the packaging. Our team will work quickly to resolve the problem, which may include replacement parts, exchange, or another appropriate solution.
For security and fraud prevention, certain orders may require verification before shipment. Our team may contact customers if additional confirmation is needed to complete the order.
If you have questions about your order or need assistance, please contact our support team:
Email: info@nzrfurniture.com
Our goal is to ensure every customer has a positive experience with NZR Furniture and receives furniture they will enjoy for years to come.